Frequently Asked Questions
Please see the answers to many frequently asked questions below. If your question can't be answered here or your need is more specific please fill out our form to send a request for technical issues, accounting assistance, and general inquiries.
Once your order is placed our Customer Service Department will issue you a sales order confirmation.
Our friendly Customer Service staff can help provide more specific information for your order if needed such as tracking number, ship date, or estimated delivery date by filling out our form and selecting order/order status from the dropdown menu.
Our friendly Customer Service staff can help provide more specific information for your order if needed such as tracking number, ship date, or estimated delivery date by filling out our form and selecting order/order status from the dropdown menu.
The only method that we accept credit card orders is by phone. Please call Customer Service at 800-642-4945 to place an order with a credit card. In order to expedite this process please have the following prepared: hospital name, billing and shipping addresses, credit card number, phone number, email address, PO number, products to purchase, and shipping preference.
At the end of business, the day a credit card order is placed, you will receive a copy of the order invoice and a credit card receipt for your records.
At the end of business, the day a credit card order is placed, you will receive a copy of the order invoice and a credit card receipt for your records.
Please visit the “Find your Representative” interactive map on our website to be connected to your local sales representative.
Our Regional Sales Directors contact information is readily available to you on this page.
Our Regional Sales Directors contact information is readily available to you on this page.
Our friendly Customer Service staff would be happy to help process a repair by way of providing an RMA. Please call Customer Service at 800-642-4945. Please have the following prepared when you call in: unit model, quantity, hospital, hospital address, contact name, phone, and email, and the main issue with the unit.
We like to have this info to give our repair team a head’s up on what is wrong. If your unit is within warranty, you may not be charged for the repair, though some severe types of damage may incur a charge even if the unit is within the warranty period.
We like to have this info to give our repair team a head’s up on what is wrong. If your unit is within warranty, you may not be charged for the repair, though some severe types of damage may incur a charge even if the unit is within the warranty period.
You can find our service manuals listed on our website by clicking this link.
Click this link to visit our service and repair playlist on YouTube that might help guide you in fixing your issue.
If that doesn't help please fill out the request form on this page, choose technical from the dropdown menu, and one of our factory-trained technicians will get back to you within 24 hours to help resolve your issue.
If that doesn't help please fill out the request form on this page, choose technical from the dropdown menu, and one of our factory-trained technicians will get back to you within 24 hours to help resolve your issue.
Yes, we can provide a statement of accounts. Please fill out our request form on this page, choose accounts payable from the dropdown menu, and you will hear back from our AP specialist within 24 hours.
Please call Customer Service at 800-642-4945 so we can let you know if your specific units are within warranty or fill out the request form on this page.
Please note all 7700 Series Suction Regulators are out of warranty. For 7800, 3700, 3800, and 3900 Series Suction Regulators please locate the lot code using the directions below.
You will need the model number of your suction regulator and the lot code. You can find the lot code etched into the back of the unit near where it meets the wall. The lot code is 2 numbers and 1 letter. A lot code stands for the month and year that your suction regulator was made and is crucial to finding out whether the unit is still within warranty.
Please note all 7700 Series Suction Regulators are out of warranty. For 7800, 3700, 3800, and 3900 Series Suction Regulators please locate the lot code using the directions below.
You will need the model number of your suction regulator and the lot code. You can find the lot code etched into the back of the unit near where it meets the wall. The lot code is 2 numbers and 1 letter. A lot code stands for the month and year that your suction regulator was made and is crucial to finding out whether the unit is still within warranty.
Vi-Si-Gee
"Vi" is pronounced like "V-it," but without the "t."
"Si" is pronounced like "S-it," but without the "t."
"Gi" is pronounced like "Gee."
ViSiGi 3D stands for:
"ViSiGi" = "Visualize Sleeve Gastrectomy"
"3D" = "Decompress, Delineate, Dissect"
"Vi" is pronounced like "V-it," but without the "t."
"Si" is pronounced like "S-it," but without the "t."
"Gi" is pronounced like "Gee."
ViSiGi 3D stands for:
"ViSiGi" = "Visualize Sleeve Gastrectomy"
"3D" = "Decompress, Delineate, Dissect"
[ber] [riNG] [jər]
To prohibit inadvertent full-line suction. You must use positive interaction to access full-line.
Emergency suction or Bronchoscopy.