The type of Information submitted to or collected by Boehringer Labs varies depending upon the nature of the activity and relationship with Boehringer Labs.
Browsing the Website: When You browse the company’s website, Boehringer Labs may collect information regarding the domain and host from which You access the Internet, the Internet Protocol address of the computer or Internet Service Provider You are using, and anonymous site statistical data. This information is collected for the purpose of assessing the effectiveness of the company’s website and for security reasons.
Inquiries: The website contains various forms, links to company e-mail addresses, and fax numbers that You may use to solicit information about the website, Boehringer Labs services, and the company in general. When You complete and submit a form, send us an e-mail, send us a fax, or contact us by telephone, Boehringer Labs may store the inquiries and their contents, including any personally identifiable information You may have provided. Any personally identifiable information You submit via an inquiry is collected only with Your knowledge and active participation.
Use of Gateway Services: When You register to use Boehringer Labs online processing services (“Gateway Services”), You will be required to provide personally identifiable information and to enter into a written agreement with Boehringer Labs. If You ordered any products or services from businesses that use our Gateway Services (“Boehringer Labs Customers”), You were required to submit personally identifiable information (“Order Information”). Boehringer Labs Customers transmit Order Information to Boehringer Labs for the purpose of processing Orders. Order Information is maintained in servers located within the U.S.A. and may also be maintained in servers located in Europe or Asia, depending on where the order originates or the geographic location of a Boehringer Labs Customer. Boehringer Labs may maintain Order Information for a certain period of time to comply with audits or for disaster recovery purposes.
Applying for a Merchant Account: When You submit an application to obtain a merchant account through Boehringer Labs, You will be required to provide personally identifiable information. Furthermore, Boehringer Labs may also obtain information about You from third party sources, including, without limitation, consumer reporting agencies.
Notice for European Users: The Data Protection Act puts obligations on users of personal information and sets forth principles for its use. One principle states that information must be processed fairly and lawfully. This means that You are entitled to know how we intend to use any information You provide. You can then decide whether You want to give personal information to us.
The Data Protection Act does not generally apply to data about limited companies or partnerships, but it does cover personal data relating to sole traders and partnerships. When we receive an application from a business, we may perform a search with a credit reference agency and fraud prevention agency on the individual company directors or partners.
Order Information provided by You to Boehringer Labs Customers and any Information that You provide to Boehringer Labs directly will be transferred outside of the European Union to the United States. By providing personal information to Boehringer Labs Customers or us, You are consenting to the transfer of such information outside of the EU and to its storage and use as described herein.
Usage and disclosure of Your Information varies based on Your relationship with Boehringer Labs. Boehringer Labs never sells any personally identifiable information and, except as expressly set forth below, never discloses personally identifiable information to any third parties.
Browsing the Website: Information collected while You’re browsing our website may be used to analyze trends, administer the website, improve site performance, gather broad demographic information, and for security purposes. Such Information may be disclosed to third parties to provide any of the aforementioned activities on behalf of Boehringer Labs.
Inquiries: Information collected during the course of You submitting an inquiry via online form, e-mail, fax, or telephone call may be used by Boehringer Labs to respond to Your inquiries or to contact You to inform You of services of Boehringer Labs that may be of use to You. Information collected during the course of an inquiry will not be disclosed to any third party unless such third party has been contracted by Boehringer Labs, with obligations of confidentiality, to contact You on our behalf.
Use of Boehringer Labs Services: If You are a Boehringer Labs Customer, Boehringer Labs will use Your Information during the course of providing You with the Gateway Services. During the course of providing such services, Boehringer Labs may disclose Your Information to third parties that have contracted with Boehringer Labs to perform certain functions of the Gateway Services on our behalf (“Subcontractors”). Boehringer Labs may also use Your Information to contact You about other Boehringer Labs offerings and to inform You about general company news and industry trends, directly or through the use of third party vendors. Boehringer Labs may also use Your Information for internal business analyses. If You are a customer of a Boehringer Labs Customer, Boehringer Labs will use Order Information during the course of providing processing services to such Boehringer Labs Customer. Boehringer Labs may also use Order Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing Gateway Services to Boehringer Labs Customers, Boehringer Labs may disclose Order Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Order Information.
Applying for a Merchant Account: If You apply for a merchant account from or through Boehringer Labs, Boehringer Labs may use and disclose the Information to evaluate Your eligibility for a merchant account, including disclosure to consumer reporting agencies, relevant financial institutions, and other entities involved in providing the merchant account services. Boehringer Labs may also use and disclose Your Information during the course of providing or procuring on Your behalf the merchant account services. Boehringer Labs may also use Your Information to contact You, directly or through a third party vendor, about other Boehringer Labs offerings and to inform You about general company news and industry trends. Boehringer Labs may also use Your Information for internal business analyses.
Surveys and Questionnaires: If You submitted an inquiry to Boehringer Labs or if You are a Boehringer Labs Customer, periodically, Boehringer Labs may use Your Information to contact You, directly or through a third party vendor, to complete a survey or questionnaire. Responses to any such survey or questionnaire may be used for internal business analyses and may be disclosed in aggregate form without disclosing any personally identifiable information.
Confidentiality Obligations: All contracts entered into between Boehringer Labs and Boehringer Labs Customers, Boehringer Labs and Subcontractors, and Boehringer Labs and other third party service providers contain express provisions governing the confidential treatment of any and all personally identifiable information.
Investigations and Proceedings: Boehringer Labs may use Information to conduct internal investigations. Boehringer Labs may disclose Information to cooperate with an investigation by law enforcement agencies or other governmental authorities and may also disclose Information in response to a subpoena, warrant, court order, or other comparable legal processes.
Boehringer Labs is committed to privacy and security. Boehringer Labs is compliant with the Payment Card Industry Data Security Standard (“PCI DSS”) as a Level 1 service provider. Boehringer Labs has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry’s most stringent security standard. Examples of Boehringer Labs’s security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from Boehringer Labs Customers; restricted access of personally identifiable information; and, periodic security audits by third party security experts.
Correction and Deletion of Information
If You want Boehringer Labs to correct or delete Your Information that is stored on Boehringer Labs systems, please submit Your request in writing to:
Subject to our ability to verify Your request and provided that Boehringer Labs is not required to maintain the Information by applicable laws, regulations, or contractual obligations, Boehringer Labs will correct or delete the Information within thirty (30) days of receipt of Your request.